Privacy policy

Data protection rules

The protection of your privacy is important to SWISSVAX and is taken seriously by us. In compliance with legal and technical industry standards, we are committed to protecting your privacy as follows:


I. Use of personal data
When you open a customer account (account) with us and enter an order, we store:

Your e-mail address, which can also serve as your user name
First and last name
Delivery address (complete postal address, postcode, town)
Billing address (complete postal address, postcode, city)
Telephone number
Information on subscribed newsletters or other advertising
Language preferences
We use the above data/information exclusively for the internal administration of your customer account (account), for payment processing, further for marketing purposes and marketing analyses as well as to inform you about the current status of your order.

If you participate in a competition (e.g. prize competition) or other promotion offered by us, we require your first and last name, a valid postal address and e-mail address. In this case, the data/information is used exclusively for competition or promotion administration and for the purpose of notifying the winner.

If necessary, we may also have to pass on the data/information provided to us to third parties (e.g. payment portals), but only insofar as this is necessary to process your order/payment. If you choose an online payment option such as credit card or PayPal to purchase a product or a paid service, payment is made via the online payment system of the respective provider. In this case, personal and payment data is processed directly by the provider of the respective payment system. We do not know or store your payment data. In each case, the data protection provisions of the respective provider of the online payment system also apply. Furthermore, we may use the data/information to inform you about important changes regarding our websites, services, current product changes/news or competitions.

Please note that even after your request to block or delete your personal data, we may need to retain some of this data within the scope of our legal or contractual retention obligations (e.g. for billing purposes) and in this case we will only block your personal data to the extent necessary for this purpose. Furthermore, deletion of your personal data may mean that you can no longer obtain or use the services you have registered for.

II. Protection of personal data
We take all reasonable precautions to protect the personal data described above:

When opening a customer account (Account) or entering an order, we provide a Secure Service. We use industry standard Secure Service Software SSL encryption software to encrypt all data to be sent to us before it is sent.

In order to comply with the Data Protection Act 1998 and at the same time provide you with the highest level of protection for your personal data, we apply strict security measures on our site in relation to the storage and locking of your personal data. This is also to prevent unauthorised access to it. For security reasons and to protect your privacy, we will ask you for electronic identification before sending sensitive information or accepting an order, if necessary.

If you post contributions (comments, photos, videos, etc.) using the corresponding functions of our portals in order to share them with other users, these may be published by us and thus made accessible to the general public. This also applies to your user name or any pseudonym you may have chosen for this purpose. We would like to point out that once such data has been published on the Internet, it may still be accessible to third parties, for example via search engines, even in the event of deletion or anonymisation initiated by you or us.


III. Retention period of your personal data
We only retain your data for as long as is legally necessary or in accordance with the purpose of the processing. In the case of analyses, we store your data until the analysis is completed. If we store data on the basis of a contractual relationship with you, this data will remain stored at least as long as the contractual relationship exists and at the longest as long as limitation periods for possible claims by us run or legal or contractual retention obligations exist.

IV. Cookies
Cookies are small packets of information sent to your hard disk from websites that allow the website to automatically identify the user, display a personal greeting and store items in a personal electronic shopping cart.

You can disable cookies or set your browser so that you have to manually accept the storage of a cookie. The "Help" section of your browser should provide you with further information on how to make these settings.

If you disable cookies completely, you may not be able to take full advantage of all the features of our websites. If you wish to remove your cookies, you can do so by using the "log out" option on our websites.


V. Tracking and analysis tools
The use of our digital offers is also measured and evaluated by means of various technical systems, mainly from third-party providers such as Google Analytics. These measurements can be both anonymous and personal. It is possible that the collected data will be passed on to third parties for processing by us or the third-party providers of such technical systems. The most commonly used analysis tool is Google Analytics, a service provided by Google Inc. This allows the collected data to be transmitted in principle to a Google server in the USA, whereby the IP addresses are anonymised by means of IP anonymisation so that an allocation is not possible. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can object to the collection and processing of this data by Google Analytics by setting an opt-out cookie that prevents the future collection of your data when you visit this website: http://tools.google.com/dlpage/gaoptout?hl=de.


VI. Disclosure of personal data/information to third parties
We do not currently sell, trade or rent personal data/information as a matter of policy. This practice may change in the future, but only in cooperation with very carefully selected and trusted third parties. If you do not agree with this, please email us at customerservice@swissvax.com.

We may share statistics or analytics data about our customers, sales and visits with selected and trusted third parties, but this information will not include any of your personal information.

Furthermore, we reserve the right to delegate certain tasks and functions to third parties. This may concern, for example, the delivery of ordered goods, data processing, payment transactions or similar. In doing so, we undertake that the information may not be used by these third parties in any way other than directly for the performance of the delegated task, and in doing so we are bound by the Data Protection Act 1988.


VII Data Transfer
The data/information collected from you by us may be transferred to an economic area outside Europe for the purpose of administration and/or order processing. In doing so, the data protection rules described above and the Data Protection Act 1988 will be strictly observed.


VIII. Right of access to personal data/information
You can call up or request information from us at any time about the data/information we have stored about you. To do so, please send us a message via email to customerservice@swissvax.com. Our Data Protection department will be happy to provide you with the requested information within a maximum of 10 working days.


IX. Copyright
Texts, images, sound recordings and all other types of publications published here are subject to the copyright of Swissvax AG, Switzerland, except where this is expressly denied. The distribution of the whole or parts of it is prohibited without the written consent of Swissvax AG. The Swissvax word mark and logo are registered trademarks of Swissvax AG. Swissvax AG is registered in the Swiss Commercial Register.


X. Contact
If you have any further questions, comments or concerns about this privacy policy, please contact us by e-mail at: customerservice@swissvax.com

XI. Consent and up-to-dateness and changes to the data protection provisions
By using these websites, you irrevocably consent to the above terms and conditions. Due to the further development of our website or the implementation of new technologies, it may become necessary to change this data protection policy. Any significant changes to the data protection provisions will be communicated to registered users by e-mail to the e-mail address provided as part of the registration process or by means of a corresponding notice in a suitable place after logging in to the user account. You can also access and print out the current data protection provisions at any time on our website. The original data protection declaration is in German. The translated versions are merely for better comprehensibility. In the event of any dispute, the German text shall prevail. Status: 25 May 2018