The following conditions apply only to consumers residing within the EU to whom the EU Directive on Distance Contracts 97/7/EC applies.
The consumer has the right to cancel any distance contract within seven working days of receipt of the goods. This does not apply to special orders / custom-made products.
The revocation must be made in writing with the signature of the consumer, stating our reference number of the order, his personal details and his address. It must be sent by e-mail, fax or post, whereby the address and contact details of the company on the invoice are decisive.
If we receive a notice of cancellation, the consumer must return the goods(s) to us immediately. The goods must be returned in the original packaging and up to a value of € 50.00 at the expense of the consumer. If the value of the goods is higher than € 50.00, we will provide the consumer with a return label for return shipment by DHL, either electronically or by letter.
The Company will then arrange for a refund of the purchase price within 30 days of receipt of the cancellation. If applicable, the value of damaged or already opened goods as well as costs of collection/delivery for goods with a value of less than € 50.00 will be deducted from this.
For all other buyers and commercial transactions
Delivered goods can be returned to us in their original packaging within seven working days of receipt, whereby we reserve the right to deduct an expense contribution of 10% of the purchase price for the expenses incurred by us when refunding the purchase price. It is the buyer's responsibility to provide the relevant proof of purchase and to pay the cost of the return.
Special orders / custom-made products are excluded from this clause.
Scope and severability clause
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